Your privacy is important to us. This Privacy Policy explains how Luno ("we," "our," or "us") collects, uses, and protects your information when you use our mobile application and related services.
1. Information We Collect
1.1 Information You Provide
We collect information you directly provide to us, including:
- Account Information: Username, display name, email address, and profile information
- Content: Videos, images, comments, messages, and other content you create or share
- Profile Data: Bio, avatar, and other profile customization information
- Communications: Messages you send through our platform
1.2 Information We Collect Automatically
When you use our app, we automatically collect certain information:
- Usage Data: How you interact with our app, features used, and time spent
- Device Information: Device type, operating system, app version, and unique device identifiers
- Log Data: IP address, access times, and app crashes
- Content Metadata: Video duration, file sizes, and creation timestamps
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process and display your content to other users
- Enable social features like following, liking, and commenting
- Send you important updates about our service
- Ensure platform safety and prevent abuse
- Analyze usage patterns to improve user experience
- Comply with legal obligations
3. Information Sharing and Disclosure
3.1 Public Information
Certain information is public by default when you use our platform:
- Your username and display name
- Videos and content you choose to share publicly
- Your follower and following lists
- Comments and interactions on public content
3.2 Limited Sharing
We may share your information in these limited circumstances:
- With Your Consent: When you explicitly agree to share information
- Service Providers: With trusted third parties who help us operate our platform
- Legal Requirements: When required by law or to protect our rights
- Safety: To prevent harm or illegal activities
4. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication systems
- Secure data storage and backup procedures
Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Portability: Export your data in a machine-readable format
- Objection: Object to certain processing of your information
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
When you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal reasons.
7. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you a notification through our app
- Emailing you at the address associated with your account
Your continued use of our service after changes become effective constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: support@luno.com
Response Time: We typically respond to privacy inquiries within 48 hours.
11. Compliance
This Privacy Policy is designed to comply with applicable data protection laws, including:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- Children's Online Privacy Protection Act (COPPA)
- Other applicable local privacy laws